Shipping policy
At Al-Finch, we want your order to reach you quickly and safely. Please read our Shipping Policy carefully to understand how we handle dispatch, delivery, and related matters.
1. Order Processing Time
All orders are processed within [4 Days] business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next working business day. You will receive an order confirmation email once your payment is verified, and a separate dispatch notification with tracking details once your order has shipped.
2. Shipping Methods and Delivery Timeframes
We offer the following shipping options at checkout:
•      Standard Shipping: Estimated delivery within [X-X BUSINESS DAYS] business days from dispatch.
•      Express Shipping: Estimated delivery within [X-X BUSINESS DAYS] business days from dispatch (where available).
Delivery timeframes are estimates and may vary depending on your location, courier partner performance, and external factors such as public holidays or extreme weather.
3. Shipping Costs
Shipping charges are calculated at checkout based on your delivery location and chosen shipping method. Orders above [4 orders] qualify for free standard shipping. Shipping charges are non-refundable unless your order is cancelled before dispatch.
4. Order Tracking
Once your order is dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your parcel. You can also track your order directly on our website under 'My Orders'. Please allow up to 24 hours for tracking information to update after dispatch.
5. Delivery Issues and Delays
If your order has not arrived within the estimated delivery window, please take the following steps:
•      Check your tracking information for the latest status update.
•      Verify your delivery address was entered correctly at checkout.
Contact our customer support team at [info.alfinch@gmail.com] with your order number, and we will investigate and resolve the issue as quickly as possible.
Al-Finch is not responsible for delays caused by courier partners, customs, natural disasters, or other events beyond our control. However, we will always work with you to find a resolution.
6. Failed Deliveries
If a delivery attempt fails because no one was available to receive the parcel, our courier partner will typically attempt redelivery or leave a collection notice. If a parcel is returned to us due to an incorrect address or failed collection, we will contact you to arrange reshipment. Additional shipping charges may apply for re-dispatching returned parcels.
7. International Shipping
We currently [DO / DO NOT] offer international shipping. If international delivery is available, it will be shown as an option at checkout. International orders may be subject to customs duties, taxes, and import fees charged by the destination country. These charges are the responsibility of the customer and are not included in our shipping fees.
8. Contact Us
For any shipping queries, please contact us at: [info.alfinch@gmail.com]