Privacy policy
This Privacy Policy describes how [Al-Finch] (referred to as "we", "us", or "our") collects, uses, and shares information about you when you visit our website or make a purchase from Al-Finch (the "Store"). Please read this policy carefully.
1. Information We Collect
We collect information you provide directly to us, including:
•      Personal identification information: name, email address, phone number, and billing/shipping address when you place an order or create an account.
•      Payment information: credit/debit card details or UPI information processed securely through our payment gateway. We do not store your full payment details on our servers.
•      Order information: details of products you have purchased, returned, or shown interest in.
•      Communications: any messages, emails, or queries you send us through our contact form or customer support channels.
•      Automatically collected data: IP address, browser type, pages visited, time spent on pages, and device information collected through cookies and analytics tools.
2. How We Use Your Information
We use the information we collect to:
•      Process and fulfil your orders, including sending order confirmations, shipping updates, and delivery notifications.
•      Manage your account and provide customer support.
•      Send you marketing communications (only if you have opted in) about new arrivals, promotions, and offers.
•      Improve our website, products, and services based on usage patterns and customer feedback.
•      Detect, investigate, and prevent fraudulent transactions and other illegal activities.
•      Comply with applicable legal obligations under Indian law.
3. Cookies
We use cookies and similar tracking technologies to enhance your browsing experience on our Store. Cookies are small text files stored on your device that help us recognise returning visitors, remember your preferences, and understand how our site is used.
Types of cookies we use:
•      Essential cookies: necessary for the website to function correctly (e.g. shopping cart functionality).
•      Analytics cookies: help us understand visitor behaviour so we can improve our Store (e.g. Google Analytics).
•      Marketing cookies: used to show you relevant advertisements on third-party platforms.
You can control or disable cookies through your browser settings. However, disabling essential cookies may affect the functionality of our Store.
4. Third-Party Services
We share your information with trusted third parties only as necessary to operate our Store, including:
•      Payment processors (e.g. Razorpay, PayU, or Stripe) who process your transactions securely.
•      Shipping and logistics partners who fulfil and deliver your orders.
•      Analytics providers (e.g. Google Analytics) who help us understand Store performance.
•      Email service providers who power our customer communications and marketing emails.
These third parties are contractually obligated to keep your information confidential and use it solely for the services they provide to us. We do not sell your personal data to any third party.
5. Data Security
We take reasonable precautions to protect your personal information from loss, theft, misuse, and unauthorised access. Our Store uses SSL encryption for data transmission, and our payment processing is handled by PCI-DSS compliant payment gateways.
However, no method of transmission over the internet is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
6. Your Rights
As a customer, you have the right to:
•      Access the personal information we hold about you.
•      Request correction of any inaccurate or incomplete data.
•      Request deletion of your personal data, subject to legal obligations.
•      Opt out of marketing communications at any time by clicking 'Unsubscribe' in any email or contacting us directly.
•      Lodge a complaint with the appropriate data protection authority if you believe your rights have been violated.
7. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at: [info.alfinch@gmail.com]
Business Address: [info.alfinch@gmail.com]